Our regular business hours for telephone transactions are from 9:00am to 8:00pm, 7 days a week. Our dedicated Subscriber Services line is open Monday-Friday from 9:00am to 5:00pm. Summer and Holiday hours may vary.

The Kimmel Center Box Office is open daily from 10:00am to 6:00pm (or until 30 minutes after the scheduled start of the latest event in the building, when applicable). The Kimmel Center Box Office is closed on The 4th of July, Memorial Day, Thanksgiving Day, and Christmas Day.
The Academy of Music and Merriam Theater Box Offices open 2 hours prior to scheduled events at the theater, and remain open until 30 minutes after the scheduled start of the event.

The fees are in place to cover the costs associated with the services provided by Ticket Philadelphia. We try to make them as fair and equitable as possible, and they can vary by performance. In the live event industry, the price of the ticket usually doesn’t cover the cost of providing the service to ticket buyers

No, the same service fee is in place for both online and telephone orders.

A service fee will nearly always be in place regardless of method of purchase. Patrons are welcome to visit the Kimmel Center box office in person daily from 10AM-6PM where they can pay a reduced service fee.

There is no official Dress Code for the any of our venues. Most Patrons tend to dress in a Business or Business Casual fashion. However you may see other Patrons in more formal attire and others in more casual attire. It is recommended that Patrons arrive in whatever they feel most comfortable wearing.

The official ticketing policy states that all Patrons including "babes in arms" require a ticket to enter. Tickets for infants or children do have to be in the same seating area as the accompanying adult ticket.

The Kimmel Center Box Office is open for Will Call pickup every day from 10am-6pm, or until 30 minutes after the scheduled start of the latest performance in the building. Will Call for all events, regardless of their actual production location, is available at the Kimmel Center Box Office.

Starting two hours prior to the performance, the Box Office at the corresponding venue will open for Will Call pick up.

You must show positive photo ID to claim Will Call tickets. It is strongly encouraged that you have an order number, and credit card used for purchase available as well.

In nearly every instance, yes, tickets can be replaced. Contact Ticket Philadelphia by phone or e-mail to request a ticket reprint. In some cases, reprinted tickets will be held for will-call pick up at the box office.

Refunds are not permitted, as clearly stated in our ticketing policy.

Only Philadelphia Orchestra tickets are exchangeable for other performances of the Philadelphia Orchestra (excluding special events and Mann Center concerts). There is a small exchange fee to do so.
For all other companies, the ability to exchange tickets is a benefit limited to Subscribers only

The option of donating tickets back to the organization from which they were purchased is nearly always available to every Patron. Please note that Broadway series productions do not accept ticket donations.

Tickets are entirely transferrable, and may be used by anyone who wishes to attend the performance. Please note it is a violation of our ticketing policy to re-sell tickets for more than face value, and such orders are subject to cancellation without notice.
If you do not have your tickets, but wish to transfer them to a friend, you can request a reprint and change name by contacting Ticket Philadelphia by phone or e-mail. In some cases, for instance with Broadway series performances, this will not be permitted. The new party must show positive photo ID at the box office will-call window to obtain the tickets.

Ticket Philadelphia is the only official ticketing company for events at the Kimmel Center, Merriam Theater, and Academy of Music. In some cases and for some venues, inventory may be shared with other ticketing companies, such as Ticketmaster.

Third party vendors, or brokers, are in violation of our ticketing policy at all venues, and those orders are subject to cancellation without notice. Ticket Philadelphia cannot, and does not, guarantee the validity of tickets purchased through third parties.