Ticket Policy

All Sales are final. There are no refunds or exchanges. Your ticket purchase will appear on your credit card statement as TICKET PHILADELPHIA. If your tickets are being mailed to you, it is your responsibility to notify us prior to the performance if you do not receive your tickets so we may reprint them for you upon your presenting the Order Confirmation, credit card used in the purchase and proper photo identification. Artists are subject to change without prior notice and a change of artist is not cause for a refund. Inclement weather is not a cause for refund unless a performance is actually cancelled. In the event of severe rain or snow, weather updates and performance status are noted on the homepage of www.ticketphiladelphia.org.

All persons entering the theater, including babes in arms, must have a ticket. Broadway shows are recommended for children ages 5 and up. Please check event listing for family-friendly designation. Latecomers and those who exit during the performance will be seated at the discretion of the facility staff. Copying any performance by camera, audio, or video recording equipment is prohibited.

Tickets purchased through this website are for the personal use of the purchaser and may not be resold for more than face value. We reserve the right to cancel any order we deem in conflict of this policy. If we cancel your order or hold your tickets for box office pick-up (with photo ID) we will contact you via email within five business days.