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  • Privacy Policy


    Ticket Philadelphia recognizes the importance of protecting the privacy of our online visitors. It is our intent to balance our legitimate business interests in collecting and using information received from and about you with your reasonable expectations of privacy. The following is the way we handle information learned about you from your visits to our website.


    Collective Data
    Like most other websites, www.ticketphiladelphia.org and its affiliate sites deposit certain bits of information called "cookies" in a visitor's computer. Cookies are sent back only to the website that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a website are visited and by how many people. This technology does not collect personal, identifiable information; the information collected is in an aggregate, non-identifiable form. We hope to use the information we collect through this technology to improve our site.


    Personally Identifiable Information

    Ticket Philadelphia collects personally identifiable information including names, postal addresses, e-mail addresses, phone numbers, and preferences only when that information is provided voluntarily by a website visitor. SSL (secure socket layer) encryption is then used to protect this personal information. We reserve the right to contact you periodically, by any and all means you provide to us, with special offers, updated information, organizational news or new services. You reserve the right to refuse this information by contacting us directly at patronservices@ticketphiladelphia.org.


    We do not sell or share email addresses or mobile phone numbers that we collect on this website with outside or constituent organizations, with the following exceptions: By providing your email address when purchasing tickets you may receive emails directly from the venue where an event is presented and the producers or promoters of those events. Ticket Philadelphia is not responsible for any actions or offers sent by these third parties, and we advise you to check the privacy policies of any third party from which you receive information directly. Only an anonymous cash ticket purchase at the venue's box office will eliminate the possibility of the specific third party contacts mentioned above.


    Financial Information

    Ticket Philadelphia places a high priority on protecting any personal financial information that you provide. When you purchase tickets or gift certificates on-line we use your credit card information only to process your payment and will not use it for marketing purposes. Credit card information is transmitted through but is not stored on a web-enabled server. This information is stored offline for our records, but we will never share this information with third parties.


    Security Used
    We store all user information in secure databases protected via a variety of access controls. Access controls include: password protection, electronic firewalls and data encryption. SSL encryption is used to protect all personal and financial information, and credit card information is not stored on a web-enabled server. This data is accessed only for purposes specified in this privacy policy.


    Links to Other Sites
    As a resource to our visitors, Ticket Philadelphia provides links to other websites. We try to carefully choose websites that we believe are useful and meet our high standards. However, because websites can change so quickly, we can not guarantee the standards of every website link we provide or be responsible for the content of these sites.


    Questions and Changes in Information
    If you have any questions regarding this privacy policy or would like to change or update your personal information, please contact our Patron Services Department at the Ticket Philadelphia Call Center, 215.893.1999 or email patronservices@ticketphiladelphia.org.


    Notification of Changes
    If we decide to change our Privacy Policy, we will post those changes to this privacy statement so users are always aware of what information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently, as it may change.

  • Need Help?

    Here is how to contact us:

    By Phone: 215.893.1999

    By Email :Contact Us Form

    In Person:
    230 South Broad St.
    Suite 800
    Philadelphia, PA 19102


    By US Mail:
    230 South Broad Street
    Suite 800
    Philadelphia, PA 19102


    By Fax: 215.893.1833


    TTY: 215.875.7633